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Privacy Policy

Galderma Canada Inc. (the “Company”) is committed to ensuring the privacy of those who use its products and those who visit its websites. This privacy policy describes how the Company is committed to safeguarding your personal information. The purpose of this privacy policy is to tell you what personal information we collect about you, how we use it, whether we disclose it to anyone else, how long we keep it, and how you can request access to your personal information or obtain more information about the Company’s privacy policies and procedures.

What personal information does the company collect?

The Company collects personal information of its customers in the normal course of doing business. “Personal information” is any information that could be used to identify you and, depending on the nature of your interaction with us, may include the following (“personal information”):

  • Name, address, and telephone and facsimile numbers;
  • E-mail address;
  • Demographic information which you choose to provide, such as gender and age;
  • Information about what you think of a website or any site-specific content preferences you have.

How is personal information used?

The Company may use your personal information to provide you with products and information, or conduct surveys. For example, the Company may:

  • Send you newsletters;
  • Send you e-mail news alerts or notifications;
  • Provide you with information and updates regarding products and services that Galderma has to offer and which Galderma thinks will interest you, including marketing and promotional information;
  • Respond to your requests for information, services and products; and
  • Conduct surveys in order to better understand and meet your needs.

You can opt out of receiving promotional information at any time by contacting us by e-mail or phone (see “Contact Privacy Officer” below).


Providing your personal information, either in person, by telephone, or on-line, constitutes your consent to the collection, use and disclosure of such personal information by the Company for the purpose outlined above or explained to you at the time information is collected. We only collect information by lawful means and do not collect any information in a manner that is unreasonably intrusive.

If you choose to withhold personal information, you may not be able to avail yourself of certain programs offered by the Company.

Does the company disclose personal information?

The Company does not sell your personal information to third parties. However, the Company may, on occasion, share some or all of your personal information with third parties for the purposes set out above. For example, personal information may be shared:

  • With other Galderma Dealers or entities affiliated with the Company for the purposes of administering marketing promotions; and
  • With third parties that provide the Company with services, such as processing and marketing.

These third parties may be located in the United States. Therefore, your information may be processed and stored in the United States and, as a result, the United States governments, courts, or law enforcement or regulatory agencies may be able to obtain disclosure of your information through the laws of the United States.

The Company may disclose your personal information where and when required or permitted by law to do so. Please note that your personal information will, upon any reorganization or sale of the assets of the Company, be transferred to a purchaser agreeing to use your personal information for the same purposes outlined in this privacy policy.

How does the company protect the personal information it collects?

The Company has implemented appropriate safeguards and security measures to protect your personal information from loss, theft, unauthorized access, disclosure, copying, use or modification. Security measures adopted by the Company include limiting the number of individuals with access to your personal information. All affiliates, suppliers, agents, employees and other parties performing services on our behalf who handle personal information are bound to maintain the confidentiality of all personal information and may not use the information for any unauthorized purpose.

Non-personally identifiable information and cookies

Galderma makes use of non-personally identifiable statistical information collected from users (browser type, IP addresses, geographical location, age, gender) for optimization of its sites as part of its continual internal review process and in a general way to learn more about its customers.

Galderma does use tracking technology (known as 'cookies'), which deposits certain bits of information on your hard drive. Cookies allow us to track and target your interests to tailor our sites to suit your needs better. You can set your browser to refuse cookies, but doing so may impact use of certain parts of this website.


Galderma does not knowingly collect the personal information of minors. Children and young people under the age of majority in their province of residence are requested to get permission from their parent or guardian before they submit personal data to Galderma-operated websites.


Links from this site may take you to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We advise you to check their privacy policies yourself before submitting any personally identifiable information.

Accuracy and Access

We are committed to ensuring that the personal information we hold for each customer is accurate, up-to-date and complete. You have the right to access your personal information in our files and to update or remove that information as necessary, subject to any legal restrictions that would prohibit such action. To access your personal information, please contact our Privacy Officer by telephone, e-mail or post at the numbers and address provided below. Please be sure to specify what information requires updating or removal. Corrections will be made at no cost to Galderma customers. For other requests, a small fee may be charged to cover the associated costs. We will endeavour to keep these fees as reasonable as possible and will alert you to the charge and amount prior to executing your request. In these instances, you will be given the opportunity to withdraw your request.

Changes to this privacy policy

The Company may add, modify or remove portions of this privacy policy, as and when it deems necessary or appropriate. You will be able to determine when this privacy policy was most recently modified by referring to the “last update” date appearing at the end of this document.

Contact privacy officer:

If you have any questions or concerns about privacy, confidentiality or how the Company has handled a request for personal information, please contact the Company’s Privacy Officer at:

Galderma Canada Inc.
Attn: Privacy Officer
105 Commerce Valley Drive West, Suite 300
Thornhill, ON L3T 7W3 Canada


Telephone: 1-800-467-2081

This site is intended for Canadian audiences only.
Last Updated: March 4, 2016

©2016 Galderma Canada Inc. is for Canadian residents only. The Dysport trademark is used under license.
55 Commerce Valley Drive West, Suite 400, Thornhill, Ontario, L3T 7V9